case study
RHINO-RACK

Redeploying staff to higher-value customer service activities helped Rhino-Rack exceed ambitious growth targets.

video showcase.

 

the background.

Established in 1992, Rhino-Rack has been manufacturing and supplying high quality and innovative roof-rack and vehicle storage solutions to customers in the USA, Australia and additional 24 overseas markets, for well over 20 years.

 

Rhino-Rack provides solutions to a diverse customer base, with a wide range of needs. From trades-people requiring heavy-duty storage and transport solutions, to sports-people needing to transport bulky gear, to outdoor enthusiasts looking for the next adventure, Rhino Rack is committed to providing quality products at an affordable price, underpinned by expert customer service and support.

 

In addition, Rhino-Rack is very committed to sustainability and minimizing any negative impact it might make on the environment.

 

Innovation is a key element in the Rhino-Rack customer value proposition and as such, Rhino-Rack is constantly looking for new ideas and opportunities to increase operating efficiencies and to reinvest these savings into the development of new business – through emerging markets, new products and stronger customer relationships. The benefits promised by the Portalink™ C-Suite solution aligned perfectly with this strategic goal.

the challenge.

Established in 1992, Rhino-Rack has been manufacturing and supplying high quality and innovative roof-rack and vehicle storage solutions to customers in the USA, Australia and additional 24 overseas markets, for well over 20 years.

 

Rhino-Rack provides solutions to a diverse customer base, with a wide range of needs. From trades-people requiring heavy-duty storage and transport solutions, to sports-people needing to transport bulky gear, to outdoor enthusiasts looking for the next adventure, Rhino Rack is committed to providing quality products at an affordable price, underpinned by expert customer service and support.

 

In addition, Rhino-Rack is very committed to sustainability and minimizing any negative impact it might make on the environment.

 

Innovation is a key element in the Rhino-Rack customer value proposition and as such, Rhino-Rack is constantly looking for new ideas and opportunities to increase operating efficiencies and to reinvest these savings into the development of new business – through emerging markets, new products and stronger customer relationships. The benefits promised by the Portalink™ C-Suite solution aligned perfectly with this strategic goal.

the solution.

Established in 1992, Rhino-Rack has been manufacturing and supplying high quality and innovative roof-rack and vehicle storage solutions to customers in the USA, Australia and additional 24 overseas markets, for well over 20 years.

 

Rhino-Rack provides solutions to a diverse customer base, with a wide range of needs. From trades-people requiring heavy-duty storage and transport solutions, to sports-people needing to transport bulky gear, to outdoor enthusiasts looking for the next adventure, Rhino Rack is committed to providing quality products at an affordable price, underpinned by expert customer service and support.

 

In addition, Rhino-Rack is very committed to sustainability and minimizing any negative impact it might make on the environment.

 

Innovation is a key element in the Rhino-Rack customer value proposition and as such, Rhino-Rack is constantly looking for new ideas and opportunities to increase operating efficiencies and to reinvest these savings into the development of new business – through emerging markets, new products and stronger customer relationships. The benefits promised by the Portalink™ C-Suite solution aligned perfectly with this strategic goal.

the outcome.

Established in 1992, Rhino-Rack has been manufacturing and supplying high quality and innovative roof-rack and vehicle storage solutions to customers in the USA, Australia and additional 24 overseas markets, for well over 20 years.

 

Rhino-Rack provides solutions to a diverse customer base, with a wide range of needs. From trades-people requiring heavy-duty storage and transport solutions, to sports-people needing to transport bulky gear, to outdoor enthusiasts looking for the next adventure, Rhino Rack is committed to providing quality products at an affordable price, underpinned by expert customer service and support.

 

In addition, Rhino-Rack is very committed to sustainability and minimizing any negative impact it might make on the environment.

 

Innovation is a key element in the Rhino-Rack customer value proposition and as such, Rhino-Rack is constantly looking for new ideas and opportunities to increase operating efficiencies and to reinvest these savings into the development of new business – through emerging markets, new products and stronger customer relationships. The benefits promised by the Portalink™ C-Suite solution aligned perfectly with this strategic goal.