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microsite for

 

NEXT GENERATION

order automation 

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for

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Portalink has been helping Legrand Australia to manage their e-Catalogues since 2015.

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In 2019, Legrand Australia launched their Portalink™C-Suite transaction engine which has eliminated most of the manual processing of customer purchase orders, eliminated errors and streamlined many of the demanding manual business processes. Watch the videos to see a system demonstration and an in-depth interview with the team who made it happen. 

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See how the system is customised for Legrand:

Legrand Order Automation | System Demo

See the rich features that have been customised for Legrand Australia.

 

the PROBLEM & the SOLUTION

the problem

the solution

the outcome

measure of success 

BEFORE PORTALINK

56% of all orders required manual data entry or manual intervention.

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Orders received by email and fax require 'high touch' manual data entry.

Portalink automatically captures and converts order documents into electronic data, with unprecedented accuracy.

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The new system eliminates most of the manual data handling that was previously required.

Time saved on manual data entry enables better customer service with faster order fulfilment and elimination of costly errors.

 

Portalink frees up time for the team to focus on more rewarding customer service activities rather than being overwhelmed with order entry tasks that add no value to the business.

AFTER THE FIRST TWO MONTHS:

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1] A total of 27,085 orders were processed of which 8,481 were PDF type orders received by email and fax (i.e. non-EDI).

 

2] Of the non-EDI orders, 80% (6,795) are now processed within three minutes, and 28% (2,341) are now processed within 30 seconds

 

3] The average processing time for all non-EDI orders was 2 minutes and 38 seconds (02:38).

scenario 1/8

 

HEAR from the team at Legrand Australia

How Portalink has built the system for us with one single interface is just perfect.

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Jason Billing |  IT Manager, Legrand Australia

Legrand | Discussion Panel

Legrand Australia discuss their Purchase Order Automation experience

We understand the importance of adapting our system to compliment the complex business needs for each Legrand region. Portalink is system agnostic and can be configured for any currency and/or tax requirement, making it a very flexible value-add business solution.

Tim Pope | Portalink CEO

Integration Flowchart​

Legrand Australia | Integration Flow Chart 

Portalink will adapt to compliment your ERP and technology infrastructure.  

 

a formula for SUCCESS

Legrand Australia have been processing 100% of their customer purchase orders through Portalink from the day they deployed the system.

Fully Automating the Long-Tail

Traditional OCR systems only '​skim the cream​'​ of the easiest documents with the highest volumes. Portalink is penetrating right to the bottom of the long-tail of non-EDI transactions.

What makes Portalink different?

The following key differentiators are pivotal to transaction automation success.

3 TIERS OF

AUTOMATION

Unprecedented data accuracy and intelligence enables Portalink to empower your Customer Service Team.

 

Portalink adds real value to a pre-existing EDI VAN.

1

tier

AUTOMATES 70% to 90% of non-EDI transactions

Portalink's Data Scalpel extracts information from PDF, Word

and Excel documents with 

100% accuracy

WE TAILOR THE SYSTEM TO YOUR UNIQUE BUSINESS NEEDS

no matter how complex

Some examples:​

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  • Integration with your systems

  • Approval Workflows

  • Complex Price Checking

  • Quote Matching

  • Auto-Inventory allocation across multiple DC's

WE GO DEEPER INTO THE LONG TAIL

Portalink removes the economic and logistical barriers that prevent other systems from achieving deep automation of the long-tail of non-EDI Purchase Orders

PERFORMANCE assessment

                                                      after the first 12 weeks 

For the business, it's an obvious win to use a system like this.

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Daniel Vega |  Methods & Processing Engineer Manager

Legrand Australia

Legrand Australia | 12-week performance assessment

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fee STRUCTURE

implementation fee

Portalink will take a hands-on approach to help you achieve optimal data automation success.

license fee

Includes Hosting; unlimited Data Storage; unlimited number of users; System Upgrades and Technical Support. 

transaction fee

A small flat fee per transaction that is volume-based.

 

We do not have to key every single line on every single order, the team are loving that. We don’t have to find every single quote, Portalink is helping us do that. With the product codes, we’re not searching for every single one if the customer has got it wrong, and this is really saving us a lot of time. 

Eileen O'Hagan | Customer Service Manager, Legrand Australia

next STEPS

 

take the first step & CONTACT US

Bridging digital data gaps with Legrand's Trading Partners.

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Portalink has been helping Legrand Australia automate e-Catalogue management since 2015. 

 

In 2019, Legrand Australia launched the Portalink C-Suite transaction engine which has eliminated most of the manual processing of customer purchase orders, eliminated errors and streamlined many of the demanding manual business processes.   

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Portalink has been helping many of the world's leading brands build automation bridges since 2007. It has been our mission to transform the way businesses transact with their trading partners, particularly in the exchange of purchase orders, invoices and product data.

 

With no known comparable technology, we are confident that Portalink can help you improve productivity, reduce overhead, reduce processing errors, improve order-to-shipment cycles, increase sales and improve customer service.

 

We have a great team who are committed to working with you to implement an innovative customised solution that will help you achieve a sustainable performance uplift.

about PORTALINK

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HEADQUARTERS
Portalink Pty Ltd.
26 Gray Court Adelaide

South Australia, 5000
E: info@portalink.com
T: +61 8 8120 0930