PORTALINK CAST STUDY
KINCROME
THE CHALLENGE
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Kincrome is a warehouse and distribution business that has been supplying to Automative, Industrial and Hardware markets for 30 years.
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Kincrome has four warehouse/distribution centres, which are strategically located throughout Australia, to deliver responsive and accurate order dispatches to all target markets.
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Fast and accurate order-to-shipment cycles are an imperative component of Kincrome’s customer value proposition.
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Kincrome invests in technology solutions that can enhance its order accuracy and improve the speed of its turnaround time.
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Finding a solution to meet Kincrome’s needs that was robust, accurate, quick and cost-effective proved challenging.
1
PORTALINK CAST STUDY
KINCROME
THE CHALLENGE
-
Kincrome is a warehouse and distribution business that has been supplying to Automative, Industrial and Hardware markets for 30 years.
-
Kincrome has four warehouse/distribution centres, which are strategically located throughout Australia, to deliver responsive and accurate order dispatches to all target markets.
-
Fast and accurate order-to-shipment cycles are an imperative component of Kincrome’s customer value proposition.
-
Kincrome invests in technology solutions that can enhance its order accuracy and improve the speed of its turnaround time.
-
Finding a solution to meet Kincrome’s needs that was robust, accurate, quick and cost-effective proved challenging.
1
3 tiers of
automation
Unprecedented data accuracy and
intelligence enables Portalink to empower your Customer Service Team.
Portalink adds real value to a pre-existing EDI VAN.
1
tier
Portalink™Xtract
Captures data from PDF and Excel documents with 100% accuracy
Unlike OCR, Portalink™Xtract enables 70% or more of non-EDI sales orders to be processed with Zero-Touch.
2
tier
Portalink™Optic
Automates 50% to 60% of the transactions that Tier 1 cannot
Uses premium quality Optical Character Recognition (OCR) to convert scanned documents such as faxes into electronic files.
3
tier
Portalink™Scribe
Use our transcribing service to automate the remaining transactions that cannot be electronically converted.
Portalink provides a low-cost labour option to transcribe data from handwritten or poorly scanned documents in a controlled secure environment. The Portalink system runs all the same discrepancy checks after our Scribe has completed data entry so that your team can use our Virtual Assistant to quickly fix discrepancies in the same way as Tier 1 or Tier 2 transactions.